Customer Service

Price Assurance

Our goal is to provide quality products at competitive prices. If you find a lower advertised price on one of our regularly stocked items from another leading online retailer, we’ll match it. The item, manufacturer and quantities must be identical, and the competitor’s price must be currently available and verifiable online. Call our Customer Service Department at 1-800-492-9660.

The price match offer applies only to the basic unit price of regularly stocked, first-quality merchandise. Variables such as taxes, handling fees and shipping are excluded, as are special ‘one-time’ prices such as close outs, clearance, damaged, open box or returned merchandise.

The advertised price must be from an online U.S. retailer with the price stated in US dollars. Verbal price quotes are not acceptable. The price match applies only to new orders and cannot be applied retroactively to previously purchased items. You will need to provide the competitor’s web address (URL) and item number (SKU or UPC) so we can verify the price.The advertised price must be from an online U.S. retailer with the price stated in US dollars. Verbal price quotes are not acceptable. The price match applies only to new orders and cannot be applied retroactively to previously purchased items.

We reserve the exclusive right to determine if the retailer, item and price qualify for the price match offer.

Missing Prices

Though it only happens very rarely, sometimes items on the site display with a price of $0.00 or with no price displayed. This is usually due to an error in our system and is resolved quickly. Orders containing items priced at $0.00 will be cancelled. 

Customer Satisfaction

We sell only first quality merchandise and take every effort to ensure safe delivery to you in a timely manner.

Many types of light bulbs are sold only in full cases to help preserve the integrity of the manufacturers’ original packaging. Other items sold individually may also require additional packaging. Over-sized and heavy items may incur additional fees charged by the courier, or for special handling and packing materials required.

Please inspect your order immediately upon receipt and inform Customer Service if any items have been damaged in shipment. Damage reported later than two days after receipt is not considered shipping related, and may not be eligible for refund or replacement.

Returns, refunds, or exchanges must be submitted within 30 days of the original purchase date.

Our goal is to provide you with both quality products and quality customer service. In some cases, a refund or replacement for goods damaged in shipment may be preferable to a return. For example, if the total amount of damage is determined to be less than $10.00, we may choose to issue a refund for the damaged item. Similarly, if there is one broken light bulb or tube in a case, we may choose to issue a refund rather than shipping an individual bulb. This determination will be made at the sole discretion of LightbulbWholesaler.com, based on the particulars of that situation.

Refunds will be credited back to the original credit card used to make the purchase.

Prior to returning any merchandise to LightbulbWholesaler.com, you must first obtain and complete a Return Merchandise Authorization (RMA) from our Customer Service department. All returns must be pre-approved. You are responsible for pre-paying the return shipping.

Items returned due to order cancellation will incur a 25% restocking charge. Items must be unopened, unused and undamaged to qualify for a refund. Return shipping is the responsibility of the buyer. Shipping costs are not refundable.

Shipping:

LightbulbWholesaler.com provides several options for shipping. Shipping cost is estimated during checkout based on the items and shipping options you select. Whenever possible, we will combine items to simplify shipping and minimize costs, but our first priority remains to ensure the safe transport of your merchandise.

Some items require a small surcharge because of item size or weight. These items may require special packaging or need to be shipped in separate containers in order to comply with the carrier’s guidelines.

Free Shipping

Orders of $99.00 or more (before applicable tax) of eligible items qualify for free shipping. Free shipping is applied as a discount in the shopping cart after selecting the UPS Ground option at checkout. Free shipping is not applied to expedited orders or orders shipping outside the continental United States. Ballasts, fixtures, exit & emergency signs, grow lights, and fluorescent tubes are not eligible for free shipping. 

Courier Charge Responsibility

It is of utmost importance that all submitted address information is correct. Any additional charges imposed by the carrier will be the responsibility of the customer, included but not limited to: address correction fees (which includes adding necessary suite or apartment numbers), rerouting request charges, delivery exception or refusal charges, and fees incurred for residential deliveries for orders marked commercial. The customer will be billed separately a fee of $20.00 per parcel for such charges imposed by the carrier for incorrect or incomplete address information. By placing an order with LightbulbWholesaler.com, you acknowledge your submitted address information is accurate and agree to terms stated above.

International and Non-Contiguous US Addresses

In most cases, duties and taxes are the responsibility of the customer and will be assessed separately by the appropriate party. Otherwise, a $25 handling fee will be applied to International and Non-Contiguous US orders (Alaska, Hawaii, Puerto Rico, AFB, APO, etc).  The amount may vary depending on fees charged by Customs, import brokers or other expediters. Fees charged by third parties cannot be negotiated by LightbulbWholesaler.com

Order Cancellation:

If you need to cancel an order, please call our Customer Service Department immediately at 1-800-492-9660. Business office hours are Monday through Friday 8:00am – 5:00pm, Eastern Time.  It’s important to speak directly to a Customer Service Representative when changing or cancelling an order. We recognize that every customer and situation is unique, and there may be several remedies available. We strongly advise sending change orders via email and following up with a voice call during regular business hours. 

Please note: We make every effort to ship orders within 24 hours! Orders cancelled after the merchandise has shipped are not fully refundable. Shipping costs cannot be refunded, and cancelled items incur a 25% handling and restocking charge.

If you are informed that your items are on back order, and choose to cancel the order prior to its being filled and shipped, we will issue a full refund for the items affected.  Cancelling back ordered items will not nullify the original order.  All other items will proceed to ship.

Prior to returning any merchandise to LightbulbWholesaler.com, you must first obtain and complete a Return Merchandise Authorization (RMA) from our Customer Service department. All returns must be pre-approved. Items must be unopened, unused and undamaged to qualify for a refund. Return shipping is the responsibility of the buyer. Shipping costs are not refundable.

Product Warranties:

Our goal is to deliver only quality merchandise from reputable manufacturers.  To the best of our knowledge, all products sold by LightbulbWholesaler.com are covered by their respective manufacturer’s warranties. If you have questions about a particular item or manufacturer’s warranty, please contact Customer Service at 1-800-492-9660.

Please Note: “Average Life Hours” as stated for light bulbs is not a warranty.

Information Accuracy:

Prices and product specifications are subject to change without notice. By using this site, you acknowledge your understanding that information may change at any time due to manufacturer product and price changes, and/or the correction of typographic errors. You acknowledge that LightbulbWholesaler.com, its affiliates and employees exercise due diligence in maintaining accurate site and product information continuously, and will make any corrections, amendments and updates as necessary.

If for any reason an item is not available in the brand and price you order, we will suggest an equivalent.

If we discover an error in pricing, we will notify you of the difference via email and seek an approval prior to shipping the order. The actual price will be confirmed and your card charged when your order is being fulfilled.

Read and follow all instructions and safety precautions that come with electrical items.  Some items sold on LightbulbWholesaler.com require installation by a licensed professional.  As the purchaser, you are responsible to ensure that all installations, service, maintenance or modifications comply with all local, state and federal codes and regulations.  LightbulbWholesaler.com does not warrant any product’s suitability for any purpose, nor the proper installation or use of the product.

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