Customer Service:

Contact Phone:

Lightbulbwholesaler.com Customer Service can be reached at 1-800-492-9660 Monday through Friday 8:00–5:00 Eastern Standard Time

Order Placement and Delivery:

We strive to process all orders within 24 hours of receipt. Orders placed after 3:00pm Eastern Time process the following business day. Business days exclude weekends and holidays.

If your order cannot be shipped right away (e.g. back order, low inventory, special shipping, etc), we will notify you within 5 business days using the email address provided at checkout.

Your actual delivery time may vary based on order volume and the shipping method chosen.  We strongly recommend that you always choose to have the carrier’s tracking number sent to your email address.

Please call Customer Service at 1-800-492-9660 to check stock, make special arrangements for large shipments, or if delivery is time-critical.

Price Assurance

Our goal is to provide quality products at competitive prices. If you find a lower advertised price on one of our regularly stocked items from another leading on-line retailer, we’ll match it. The item, manufacturer and quantities must be identical, and the competitor’s price must be currently available and verifiable on-line. Call our Customer Service Department at 1-800-492-9660.

The price match offer applies only to the basic unit price of regularly stocked, first-quality merchandise. Variables such as taxes, handling fees and shipping are excluded, as are special ‘one-time’ prices such as close outs, clearance, damaged, open box or returned merchandise.

The advertised price must be from an on-line U.S. retailer with the price stated in US dollars. Verbal price quotes are not acceptable. The price match applies only to new orders and cannot be applied retroactively to previously purchased items. You will need to provide the competitor’s web address (URL) and item number (SKU or UPC) so we can verify the price.The advertised price must be from an on-line U.S. retailer with the price stated in US dollars. Verbal price quotes are not acceptable. The price match applies only to new orders and cannot be applied retroactively to previously purchased items. You will need to provide the competitor’s web address (URL) and item number (SKU or UPC) so we can verify the price.

We reserve the exclusive right to determine if the retailer, item and price qualify for the price match offer.

Missing Price

Items that display $0.00 are not available at this time. They cannot be ordered.  This is usually due to a temporary out-of-stock situation.  As soon as the item is available, the price will display correctly.  Please call 1-800-492-9660 to get an update on price and availability.

Customer Satisfaction

We sell only first quality merchandise and take every effort to ensure safe delivery to you in a timely manner.

Many types of light bulbs are sold only in full cases to help preserve the integrity of the manufacturers’ original packaging. Other items sold individually may also require additional packaging. Oversized and heavy items may incur additional fees charged by the courier, or for special handling and packing materials required.

Please inspect your order immediately upon receipt and inform Customer Service if any items have been damaged in shipment. Damage reported later than 2 days after receipt is not considered shipping related, and may not be eligible for refund or replacement.

Our goal is to provide you with both quality products and quality customer service. In some cases, a refund or replacement for goods damaged in shipment may be preferable to a return. For example, if the total amount of damage is determined to be less than $10, we may choose to issue a refund for the damaged item. Similarly, if there is one broken light bulb or tube in a case, we may choose to issue a refund rather than shipping an individual bulb. This determination will be made at the sole discretion of Lightbulbwholesaler.com, based on the particulars of that situation.

Refunds will be credited back to the original credit card used to make the purchase.

Prior to returning any merchandise to Lightbulbwholesaler.com, you must first obtain and complete a Return Merchandise Authorization (RMA) from our Customer Service department. All returns must be pre-approved. You are responsible for pre-paying the return shipping.

Items returned due to Order Cancellation will incur a 25% restocking charge. Items must be unopened, unused and undamaged to qualify for a refund. Return shipping is the responsibility of the buyer. Shipping costs are not refundable.

Shipping:

LightBulbWholesaler.com provides several options for shipping. Shipping cost is estimated during checkout based on the items and shipping options you select. Whenever possible, we will combine items to simplify shipping and minimize costs, but our first priority remains to ensure the safe transport of your merchandise.

Some items require a small surcharge because of item size or weight. These items may require special packaging or need to be shipped in separate containers in order to comply with the carrier’s guidelines.

For large orders, please call our Customer Service Department at 1-800-492-9660 first to discuss shipping options. We may recommend shipping via UPS Freight vs Package Delivery, for example.  Other discounts for large orders may also apply.

Some items carry a surcharge due to size or weight. The total of any surcharges is estimated during the checkout process and added to the order total. Our goal is to fill your order using the smallest number of carrier-approved shipping containers, while providing adequate protection for the merchandise. While every order is different, some situations require an additional surcharge to cover additional packing and shipping costs. For example:

  • Shipping full cases of fluorescent tubes in their original packaging, not mixed with other items.
  • Separating heavy items from fragile items to protect the merchandise.
  • Shipping two small cartons rather than a single large one that exceeds package-carrier size or weight limits.

Addresses:

We can only ship to a complete physical street address. Always include the zip code and a contact name and phone number. Also include any apartment, suite or floor numbers where applicable. We do not ship to PO Boxes.

Outside of the Continental U.S.

Any orders that need to be delivered outside of the 48 contiguous United States need to be handled by our Customer Service Department. Shipping to Alaska, Hawaii, Puerto Rico and other US possessions and APOs may require special attention. If you experience any problems with check-out, please feel free to call 800 492-9660. We will be happy to assist you.

We also ship to Canada.  Additional fees may apply that might not be fully accounted for in the shipping estimate (e.g. customs or broker fees, etc).  These vary by country and product type. We will adjust the shipping charges as necessary to account for these fees when applicable.

Order Cancellation:

If you need to cancel an order, please call our Customer Service Department immediately at 1-800-492-9660. Business office hours are Monday through Friday 7:30–5:30 Eastern Standard Time.  It’s important to speak live directly to a Customer Service Representative when changing or cancelling an order. We recognize that every customer and situation is unique, and there may be several remedies available. We strongly advise sending change orders via email and following up with a voice call during regular business hours. We do not process changes or cancellations left on voice mail.

Please note: We make every effort to ship orders within 24 hours! Orders cancelled after the merchandise has shipped are not fully refundable. Shipping costs cannot be refunded, and cancelled items incur a 25% handling and restocking charge.

If you are informed that your items are on back order, and choose to cancel the order prior to its being filled and shipped, we will issue a full refund for the items affected.  Cancelling back ordered items will not nullify the original order.  All other items will proceed to ship.

Prior to returning any merchandise to Lightbulbwholesaler.com, you must first obtain and complete a Return Merchandise Authorization (RMA) from our Customer Service department. All returns must be pre-approved. Items must be unopened, unused and undamaged to qualify for a refund. Return shipping is the responsibility of the buyer. Shipping costs are not refundable.

Warranties:

Our goal is to deliver only quality merchandise from reputable manufacturers.  To the best of our knowledge, all products sold by Lightbulbwholesaler.com are covered by their respective manufacturer’s warranties. If you have questions about a particular item or manufacturer’s warranty, please contact Customer Service at 1-800-492-9660.

Please Note: “Average Life Hours” as stated for light bulbs is not a warranty.

Information Accuracy:

Prices and product specifications are subject to change without notice. By using this site, you acknowledge your understanding that information may change at any time due to manufacturer product and price changes, and/or the correction of typographic errors. You acknowledge that Lightbulbwholesaler.com, its affiliates and employees exercise due diligence in maintaining accurate site and product information continuously, and will make any corrections, amendments and updates as necessary.

If for any reason an item is not available in the brand and price you order, we will suggest an equivalent.

If we discover an error in pricing greater than 10%, we will notify you of the difference via email and seek an approval prior to shipping the order. If an error is less than 10%, you authorize us to proceed with the original order at the correct price. The actual price will be confirmed and your card charged when your order is being fulfilled.

Read and follow all instructions and safety precautions that come with electrical items.  Some items sold on Lightbulbwholesaler.com require installation by a licensed professional.  As the purchaser, you are responsible to ensure that all installations, service, maintenance or modifications comply with all local, state and federal codes and regulations.  Lightbulbwholesaler.com does not warrant any product’s suitability for any purpose, nor the proper installation or use of the product.