Frequently Asked Questions

How do I purchase from Lightbulbwholesaler.com?

We accept Visa, Master Card, Discover and American Express for all orders. You can also use your PayPal account. All other purchase arrangements, including corporate accounts, will be handled through our Customer Service Department.  We also recommend contacting Customer Service for very large orders. We will be happy to discuss alternate shipping options and additional discounts that may apply to your order.

If you would like to establish a commercial account, please call 1-800-492-9660. A Customer Service Representative will be happy to assist you.

Maryland residents must include sales tax. Please check your State’s regulations regarding sales tax and on-line purchases.

Why do some items have no price?

An un-priced item that displays $0.00 is unavailable at this time. It cannot be ordered.  This is typically because of a temporary out-of-stock situation.  As soon as the item is available, the price will display correctly.

How is my order shipped?

On the checkout page, you can select options for UPS overnight, second day etc. Cost and time vary based on the service selected. We also reserve the right to choose alternate carriers as conditions dictate, in order to ensure that all orders are handled in the most expeditious manner.

In all cases, a complete physical address is required for delivery (no PO Boxes).

We ship from Baltimore Maryland. We also have the option of arranging to have product shipped directly to you from the manufacturer or distributor (drop shipped). Our good standing with industry partners enables us to handle orders of almost any size while maintaining high standards of customer service.

Some items carry a surcharge due to size or weight. The total of any surcharges is estimated during the checkout process and added to the order total. Our goal is to fill your order using the smallest number of carrier-approved shipping containers, while providing adequate protection for the merchandise. While every order is different, some situations require an additional surcharge to cover additional packing and shipping costs. For example:

  • Shipping full cases of fluorescent tubes in their original packaging, not mixed with other items.
  • Separating heavy items from fragile items to protect the merchandise.
  • Shipping two small cartons rather than a single large one that exceeds package-carrier size or weight limits.

International and Non-Contiguous US Addresses

A $25 Handling Fee* will be applied to International and Non-Contiguous US orders (Alaska, Hawaii, Puerto Rico, AFB, APO, etc).  *The amount may vary depending on fees charged by Customs, import brokers or other expeditors. Fees charged by third parties cannot be negotiated by Lightbulb Wholesaler, Inc.

How secure is my personal information?

Lightbulbwholsaler.com takes every precaution to ensure that your information remains secure.  All transactions take place in a secure area of the site. In addition, we do not sell or share information with 3rd parties. Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. All of your personal information, including credit card number, name, and address will be encrypted so that it cannot be read over the internet.

What if some items arrive broken?

Our roots in the light bulb business stretch back over 25 years, and we have become experts in the special care, packaging and handling required. While any merchandise in transit has some risk of damage, we want you to feel confident in your purchase. If a bulb arrives broken, contact Customer Service at 1-800 492-9660. We will discuss options for refund or replacement. Please note that it is important to inspect your order immediately and report any damage within 2 days of receipt.

If an item is found to be defective, please contact customer Service immediately. We endeavor to sell only quality merchandise, and most items are covered by manufacturer’s warranty.

Some items that require professional installation* (e.g. ballasts and dimmers) cannot be returned or fully refunded after they have been installed. If the item appears to be defective or damaged in transit you should contact Customer Service and obtain an RMA. Any consideration of returns for these items only applies prior to any attempted full or partial installation.  If an item is returned as ‘defective’ but is tested and found to be in good working order, the item may not be eligible for a full refund and may incur a restocking fee.

*Read and follow all instructions and safety precautions that come with electrical items.  Some items sold on Lightbulbwholesaler.com require installation by a licensed professional.  As the purchaser, you are responsible to ensure that all installations, service, maintenance or modifications comply with all local, state and federal codes and regulations.  Lightbulbwholesaler.com does not warrant any product’s suitability for any purpose, nor the proper installation or use of the product.

What if I can’t find my light bulbs or parts on your site?

Call us at 1-800-492-9660 or send an e-mail inquiry with the light bulb or part you are looking for.

In most cases, we will have what you need. In addition to the items shown on the site, we have access to thousands of hard-to-find light bulbs, including those for specialized fields such as medical, scientific and electronic applications.

What if I need a discontinued bulb?

The “Energy Independence and Security Act of 2007” set new standards for energy efficiency. As a result, certain light bulb types are being discontinued. We can help! We have complete information from virtually every major manufacturer to help you find the perfectly matched replacement for a discontinued light bulb.

If you are taking this opportunity to upgrade an entire system, we can also supply all of the matched high-efficiency components required; bulbs, fixtures, ballasts, starters, controls, etc*.

We are experts in higher efficiency lighting technologies like Compact Fluorescent, LED and Induction, and we can provide all the parts and components necessary to retrofit or upgrade your lighting system.

Can I return an item?

We try to minimize the amount of time fragile items such as light bulbs spend in transit.  We ask that light bulbs not be ordered if there is an expectation that they can be returned later. We will accept returns for some items, but return shipping increases the potential for in-transit damage. This is one of several reasons we might recommend refund or replacement vs. return. Another being that a refund and/or replacement often satisfies our customer’s need faster than the return process.

Refunds

Refunds can only be issued to the original credit card used to make the purchase. If that card is no longer available for any reason, we will issue store credit, meaning you can use the refund amount to purcahse other items form Lightbulbwholesaler.com.

Prior to any returns, you must first obtain a Return Merchandise Authorization (RMA) from customer service. The item must be received undamaged, with all original contents and packaging. If an item is returned as defective, we will have it independently tested prior to issuing a refund.  If it is found to be in good working order, the item may not be eligible for refund.

If the item was damaged in transit, you must note this on the carrier’s delivery ticket and report it to Customer Service within two (2) business days of receipt.

Return Shipping

Return shipping is the purchaser’s responsibility. Always obtain a tracking number from the carrier you use to return ship the item.  We also recommend insuring the item.  Lightbulbwholesaler.com cannot be responsible for merchandise lost or damaged during return transit.

Return Packing

You must pack the item in a manner adequate to ensure its safe return.  You must use the original manufacturer’s packing, plus outer protection that complies with carrier standards (most often a second outer carton). Items returned without proper RMA documentation will be significantly delayed, and may be subject to restocking fees of up to 50%.

Please contact a Customer Service Representative to assist you and answer any questions before shipping.

Special Order & Non-Stock Items

Customer Service is happy to assist you with Special Orders. Please be aware that all sales are final for special orders, seasonal and non-stock items. No returns are accepted for these items.

Do you accept returns on ballasts?

All ballasts are pre-tested prior to shipping*. All sales are final, however we will accept returns if an item was shipped in error.

*Read and follow all instructions and safety precautions that come with electrical items.  Some items sold on Lightbulbwholesaler.com require installation by a licensed professional.  As the purchaser, you are responsible to ensure that all installations, service, maintenance or modifications comply with all local, state and federal codes and regulations.  Lightbulbwholesaler.com does not warrant any product’s suitability for any purpose, nor the proper installation or use of the product.

The following items cannot be returned:

Any item lacking a valid RMA, receipt and/or packing slip

Any item where the original box or packing materials are missing or damaged

Items such as ballasts that have been unpacked or installed*

Special orders, freight shipments and or drop shipped orders

Broken light bulbs (unless otherwise instructed by Customer Service)

Any shipment sent outside of the contiguous 48 United States

Items held by the purchaser longer than 3 business days

Items not purchased from Lightbulbwholsaler.com