Frequently Asked Questions

How do I purchase from LightbulbWholesaler.com?

We accept Visa, Master Card, Discover and American Express for all orders. You can also use your PayPal account. All other purchase arrangements, including corporate accounts, will be handled through our Customer Service Department.  We also recommend contacting Customer Service for very large orders. We will be happy to discuss alternate shipping options and additional discounts that may apply to your order.

Do I have to pay sales tax on my order?

Maryland residents must include sales tax. Please check your state’s regulations regarding sales tax and online purchases.

Why do some items have no price or a price of $0.00?

Though it only happens very rarely, sometimes items on the site display with a price of $0.00 or with no price displayed. This is usually due to an error in our system and is resolved quickly. Orders containing items priced at $0.00 will be cancelled. 

How is my order shipped?

On the checkout page, you can select preferred shipping option. Cost and time vary based on the service selected. We also reserve the right to choose alternate carriers as conditions dictate, in order to ensure that all orders are handled in the most expeditious manner. Please note, orders placed after 1 PM Eastern Time process the following business day, including orders with expedited shipping.

In all cases, a complete physical address is required for delivery (no PO Boxes).

We ship from Baltimore Maryland. We also have the option of arranging to have product shipped directly to you from the manufacturer or distributor (drop shipped). Our good standing with industry partners enables us to handle orders of almost any size while maintaining high standards of customer service.

Free Shipping

Orders of $99.00 or more (before applicable tax) of eligible items qualify for free shipping. Free shipping is applied as a discount in the shopping cart after selecting the UPS Ground option at checkout. Free shipping is not applied to expedited orders or orders shipping outside the continental United States. Ballasts, fixtures, exit & emergency signs, grow lights, and fluorescent tubes are not eligible for free shipping.

Courier Charge Responsibility

It is of utmost importance that all submitted address information is correct. Any additional charges imposed by the carrier will be the responsibility of the customer, included but not limited to: address correction fees (which includes adding necessary suite or apartment numbers), rerouting request charges, delivery exception or refusal charges, and fees incurred for residential deliveries for orders marked commercial. The customer will be billed separately a fee of $20.00 per parcel for such charges imposed by the carrier for incorrect or incomplete address information. By placing an order with LightbulbWholesaler.com, you acknowledge your submitted address information is accurate and agree to terms stated above.

International and Non-Contiguous US Addresses

In most cases, duties and taxes are the responsibility of the customer and will be assessed separately by the appropriate party. Otherwise, a $25 handling fee will be applied to International and Non-Contiguous US orders (Alaska, Hawaii, Puerto Rico, AFB, APO, etc).  The amount may vary depending on fees charged by Customs, import brokers or other expediters. Fees charged by third parties cannot be negotiated by LightbulbWholesaler.com.

How secure is my personal information?

LightbulbWholesaler.com takes every precaution to ensure that your information remains secure.  All transactions take place in a secure area of the site. In addition, we do not sell or share information with 3rd parties. Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. All of your personal information, including credit card number, name, and address will be encrypted so that it cannot be read over the internet.

What if some items arrive broken?

Our roots in the light bulb business stretch back over 30 years, and we have become experts in the special care, packaging and handling required. While any merchandise in transit has some risk of damage, we want you to feel confident in your purchase. If a bulb arrives broken, contact Customer Service at 1-800 492-9660. We will discuss options for refund or replacement. Please note that it is important to inspect your order immediately and report any damage within 2 days of receipt.

If an item is found to be defective, please contact Customer Service immediately. We endeavor to sell only quality merchandise, and most items are covered by manufacturer’s warranty.

Some items that require professional installation (e.g. ballasts and dimmers) cannot be returned or fully refunded after they have been installed. If the item appears to be defective or damaged in transit you should contact Customer Service and obtain an RMA. Any consideration of returns for these items only applies prior to any attempted full or partial installation.  If an item is returned as ‘defective’ but is tested and found to be in good working order, the item may not be eligible for a full refund and may incur a restocking fee.

Read and follow all instructions and safety precautions that come with electrical items.  Some items sold on LightbulbWholesaler.com require installation by a licensed professional.  As the purchaser, you are responsible to ensure that all installations, service, maintenance or modifications comply with all local, state and federal codes and regulations.  LightbulbWholesaler.com does not warrant any product’s suitability for any purpose, nor the proper installation or use of the product.

What if I need a discontinued bulb?

The Energy Independence and Security Act of 2007 set new standards for energy efficiency. As a result, certain light bulb types have been, or are becoming, discontinued. We have complete information from virtually every major manufacturer to help you find the perfectly matched replacement for a discontinued light bulb.

If you are taking this opportunity to upgrade an entire system, we can also supply all of the matched high-efficiency components required; bulbs, fixtures, ballasts, starters, controls, etc

We are experts in higher efficiency lighting technologies like compact fluorescent, LED and induction, and we can provide all the parts and components necessary to retrofit or upgrade your lighting system.

Can I return an item?

We try to minimize the amount of time fragile items such as light bulbs spend in transit.  We ask that light bulbs not be ordered if there is an expectation that they can be returned later. We will accept returns for some items, but return shipping increases the potential for in-transit damage. This is one of several reasons we might recommend refund or replacement vs. return. Another being that a refund and/or replacement often satisfies our customer’s need faster than the return process.

Refunds

Refunds can only be issued to the original credit card used to make the purchase. If that card is no longer available for any reason, we will issue store credit, meaning you can use the refund amount to purchase other items form LightbulbWholesaler.com.

Prior to any returns, you must first obtain a Return Merchandise Authorization (RMA) from customer service. The item must be received undamaged, with all original contents and packaging. If an item is returned as defective, we will have it independently tested prior to issuing a refund.  If it is found to be in good working order, the item may not be eligible for refund.

If the item was damaged in transit, you must note this on the carrier’s delivery ticket and report it to Customer Service within two business days of receipt.

Return Shipping

Return shipping is the purchaser’s responsibility. Always obtain a tracking number from the carrier you use to return ship the item.  We also recommend insuring the item.  LightbulbWholesaler.com cannot be responsible for merchandise lost or damaged during return transit.

Return Packing

You must pack the item in a manner adequate to ensure its safe return.  You must use the original manufacturer’s packing, plus outer protection that complies with carrier standards (most often a second outer carton). Items returned without proper RMA documentation will be significantly delayed, and may be subject to restocking fees of up to 50%.

Please contact a Customer Service Representative to assist you and answer any questions before shipping.

The following items cannot be returned:

  • Items not purchased from LightbulbWholesaler.com
  • Items held by the purchaser longer than 30 days
  • Any item where the original box or packing materials are missing or damaged
  • Any item lacking a valid RMA, receipt and/or packing slip
  • Fixtures and fixture parts
  • Items such as ballasts that have been unpacked or installed
  • Special orders, freight shipments and or drop shipped orders
  • Broken light bulbs (unless otherwise instructed by Customer Service)
  • Any shipment sent outside of the contiguous 48 United States

Special Order & Non-Stock Items

Customer Service is happy to assist you with special orders. Please be aware that all sales are final for special orders, seasonal and non-stock items. No returns are accepted for these items.

 

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