Customer Service

Customer Satisfaction

We sell only first quality merchandise and take every effort to ensure safe delivery to you in a timely manner.

Many types of light bulbs are sold only in full cases to help preserve the integrity of the manufacturers’ original packaging. Other items sold individually may also require additional packaging. Over-sized and heavy items may incur additional fees charged by the courier, or for special handling and packing materials required.

Please inspect your order immediately upon receipt and inform Customer Service if any items have been damaged in shipment. Damage reported later than two days after receipt is not considered shipping related, and may not be eligible for refund or replacement.

Returns, refunds, or exchanges must be submitted within 30 days of the original purchase date.

Our goal is to provide you with both quality products and quality customer service. In some cases, a refund or replacement for goods damaged in shipment may be preferable to a return. For example, if the total amount of damage is determined to be less than $10.00, we may choose to issue a refund for the damaged item. Similarly, if there is one broken light bulb or tube in a case, we may choose to issue a refund rather than shipping an individual bulb. This determination will be made at the sole discretion of LightbulbWholesaler.com, based on the particulars of that situation.

Refunds will be credited back to the original credit card used to make the purchase.

Prior to returning any merchandise to LightbulbWholesaler.com, you must first obtain and complete a Return Merchandise Authorization (RMA) from our Customer Service department. All returns must be pre-approved. You are responsible for pre-paying the return shipping.

Items returned due to order cancellation will incur a 25% restocking charge. Items must be unopened, unused and undamaged to qualify for a refund. Return shipping is the responsibility of the buyer. Shipping costs are not refundable.

Shipping

LightbulbWholesaler.com strives to process and ship your order as quickly as possible. We ship via UPS in most cases, but reserve the right to use an alternative courier if necessary. LightbulbWholesaler.com cannot accommodate alternative couriers by request, and does not ship under customer courier accounts.

Most orders process and ship within 2 business days. We make every effort to process an order the same or next day it it placed, but will allow up to 5 business days processing time if necessary. Should an order take longer than this to process, such as in the case of a backordered product, we will contact you after this time to inform you of the expected fulfilment date or arrange a substitute. Orders placed after 1:00pm Eastern Time, on weekends, or on holidays do not process until the following business day.

Once your order ships, you will receive an automated email from UPS containing its tracking number. Sometimes these notifications are blocked or sent to junk/spam folders. Tracking numbers are updated in your LightbulbWholesaler.com account the following business day.

Most orders require 2 – 5 business days for delivery. LightbulbWholesaler.com is not responsible for shipping delays incurred by hazardous weather, incomplete address information, or for an order delayed because a receiver is not present to accept it. Fees charged by third parties, such as duties or customs, cannot be negotiated by LightbulbWholesaler.com, and are the receiver's responsibility.

Orders are charged a flat shipping rate depending upon delivery destination:

  • Contiguous US Location: $18
  • Hawaii & Alaska: $40
  • Canada Location: $36

Order Cancellation

If you need to cancel an order, please contact us immediately. Business office hours are Monday through Friday 8:00am – 5:00pm, Eastern Time. We recognize that every customer and situation is unique, and there may be several remedies available. 

Please note: We make every effort to ship orders within 24 hours! Orders cancelled after the merchandise has shipped are not fully refundable. Shipping costs cannot be refunded, and cancelled items incur a 25% handling and restocking charge.

If you are informed that your items are on back order, and choose to cancel the order prior to its being filled and shipped, we will issue a full refund for the items affected.  Cancelling back ordered items will not nullify the original order.  All other items will proceed to ship.

Prior to returning any merchandise to LightbulbWholesaler.com, you must first obtain and complete a Return Merchandise Authorization (RMA) from our Customer Service department. All returns must be pre-approved. Items must be unopened, unused and undamaged to qualify for a refund. Return shipping is the responsibility of the buyer. Shipping costs are not refundable.

Product Warranties

Our goal is to deliver only quality merchandise from reputable manufacturers. All products sold by LightbulbWholesaler.com are covered by their respective manufacturer’s warranties. If you have questions about a particular item or manufacturer’s warranty, please contact us.

Please Note: “Average Life Hours” as stated for light bulbs is not a warranty.

Information Accuracy

Prices and product specifications are subject to change without notice. By using this site, you acknowledge your understanding that information may change at any time due to manufacturer product and price changes, and/or the correction of typographic errors. You acknowledge that LightbulbWholesaler.com, its affiliates and employees exercise due diligence in maintaining accurate site and product information continuously, and will make any corrections, amendments and updates as necessary.

If for any reason an item is not available in the brand and price you order, we will suggest an equivalent.

Read and follow all instructions and safety precautions that come with electrical items. Some items sold on LightbulbWholesaler.com require installation by a licensed professional. As the purchaser, you are responsible to ensure that all installations, service, maintenance or modifications comply with all local, state and federal codes and regulations. LightbulbWholesaler.com does not warrant any product’s suitability for any purpose, nor the proper installation or use of the product.