Frequently Asked Questions

How do I purchase from Lightbulb Wholesaler?

We accept Visa, Master Card, Discover and American Express for all orders. You can also use your PayPal account, Apple Pay, Amazon Pay, or Google Pay.  We also recommend contacting Customer Service for very large orders for the possibility of ACH payment. We will be happy to discuss alternate shipping options and additional discounts that may apply to your order.

Do I have to pay sales tax on my order?

Maryland residents must include sales tax. Please check your state’s regulations regarding sales tax and online purchases.

Why do some items have no price, a new price, or a price of $0.00?

Most products available on the site with a price of $0.00 are discontinued products which cannot be purchased. These products exist for reference only. Discontinued products are labeled as such in their description with a link to finding an available, comparable substitute.
Though it only happens very rarely, sometimes active items on the site display with a price of $0.00 or with no price displayed. This is usually due to an error in our system and is resolved quickly. Orders containing items priced at $0.00 will be cancelled and refunded.
We try to keep product prices static for as long as possible for the best possible service to the customer. However, we reserve the right to change product pricing as costs change as necessary and without notice. If we provide you a written quote for a product, product pricing is guaranteed for 30 days, or for however long as the product is available, whichever comes first. 

What if some items arrive broken?

Our roots in the light bulb business stretch back over 30 years, and we have become experts in the special care, packaging and handling required. While any merchandise in transit has some risk of damage, we want you to feel confident in your purchase. If a bulb arrives broken, contact us immediately. We will discuss options for refund or replacement. Please note that it is important to inspect your order immediately and report any damage within 2 days of receipt.

If an item is found to be defective, please contact Customer Service immediately. We endeavor to sell only quality merchandise, and most items are covered by manufacturer’s warranty.

Some items that require professional installation (e.g. ballasts and dimmers) cannot be returned or fully refunded after they have been installed. If the item appears to be defective or damaged in transit you should contact Customer Service and obtain an RMA. Any consideration of returns for these items only applies prior to any attempted full or partial installation.  If an item is returned as ‘defective’ but is tested and found to be in good working order, the item may not be eligible for a full refund and may incur a restocking fee.

Read and follow all instructions and safety precautions that come with electrical items.  Some items sold on require installation by a licensed professional.  As the purchaser, you are responsible to ensure that all installations, service, maintenance or modifications comply with all local, state and federal codes and regulations. does not warrant any product’s suitability for any purpose, nor the proper installation or use of the product.

What if I need a discontinued bulb?

The Energy Independence and Security Act of 2007 set new standards for energy efficiency. As a result, certain light bulb types have been, or are becoming, discontinued. We have complete information from virtually every major manufacturer to help you find the perfectly matched replacement for a discontinued light bulb.

If you are taking this opportunity to upgrade an entire system, we can also supply all of the matched high-efficiency components required; bulbs, fixtures, ballasts, starters, controls, etc.

We are experts in higher efficiency lighting technologies like compact fluorescent, LED and induction, and we can provide all the parts and components necessary to retrofit or upgrade your lighting system.

Can I return an item for a refund?

We try to minimize the amount of time fragile items such as light bulbs spend in transit.  We ask that light bulbs not be ordered if there is an expectation that they can be returned later. We will accept returns for some items, but return shipping increases the potential for in-transit damage. This is one of several reasons we might recommend refund or replacement vs. return. Another being that a refund and/or replacement often satisfies our customer’s need faster than the return process.

For complete information regarding refunds, please review our Returns Policy.

Can I cancel an order before it ships?

If you need to cancel an order, contact Customer Service at 800-492-9660 during business hours as soon as possible. We move fast to process orders so they ship to you quickly they can. If you cancel your order before it processes, we're able to provide a refund in full. However, if the order has already processed, your refund will incur an order cancellation fee of 25%. Please note, depending upon your purchased items, order processing time may take up to 5 business days or more before shipping, and the order is considered to be processed as soon as that period begins. 

Special Order & Non-Stock Items

Sometimes, you may be looking for a product you don't see on the website. Customer Service is happy to assist you with special orders. Please be aware that all sales are final for special orders, seasonal and non-stock items. No returns are accepted for these items.